Terms of service

Terms of Sale

Last updated: October 9, 2026

Seller and contact details

Artly Canvas Lab is operated by İlker Demirtaş.
Business address: Bahçeşehir 2. Kısım Mah., Spradon Vadi Sit., B3 D:31, Başakşehir, İstanbul 34488, Türkiye.
Email: artlycanvaslab@gmail.com
Phone: +90 537 200 45 55

These terms describe purchases of physical canvas wall art through artlycanvaslab.com. They should be read together with the product description, your checkout order summary and the policies linked below.

Products and order details

Our artworks are printed on leather-textured canvas and are made to order. They are not hand-painted originals. Each product page describes the available sizes and formats, including framed, stretched or rolled canvas where offered.

Please check the selected artwork, size, format, quantity, email address, delivery address and order total before submitting an order. The product and variant selected at checkout determine what you order. Keep your order confirmation for reference, and contact us with your order number if anything needs correcting.

Prices and payment

Prices, currency, applicable discounts, shipping charges and any taxes charged at checkout are shown before payment. The checkout order summary states the amount payable. Available payment methods are displayed at checkout. A card payment through PayTR is completed on the payment provider's secure payment page.

Preparation, shipping and customs

Orders ship from Türkiye and are usually prepared and handed over for shipping within 1–2 days. Express delivery is typically estimated at 3–6 days after handover. These are estimates and may vary by destination, carrier operations, customs processing and holidays.

Express shipping to the United States and United Kingdom is free, with no minimum order value. These shipments are sent DDP (Delivered Duty Paid), with outbound customs duties and import charges paid by us. International shipping is arranged through ShipEntegra. See our Shipping Policy for details.

Returns, refunds and cancellations

We accept return and exchange requests within 30 days of the order date under our voluntary return policy. For change-of-mind returns, the buyer pays return shipping and customs costs associated with the return shipment, to the extent permitted by law. Refunds due are issued to the original payment method after the return process, within applicable legal deadlines.

If an artwork arrives damaged or we send the wrong item, we send a replacement free of charge. This does not limit other remedies available under applicable consumer law.

For return instructions, the return address, refund details, cancellation requests and UK statutory cancellation rights, see our Returns & Refunds policy. Contact us as soon as possible if you need to change or cancel an order; we will check its production and shipping status and confirm the available options.

Privacy

Our Privacy Policy explains how personal information is handled.

Questions and consumer rights

Please contact us using the details above if you have a question or complaint. Nothing in these terms limits mandatory consumer rights, including rights relating to faulty goods, goods not as described, cancellation, refunds or access to legally available dispute-resolution procedures.